Informed by Data. Driven by Insight.

Welcome to DAiTA Consulting

With over 25 years of experience leading national teams across Australia’s largest corporations including Telstra, Foxtel, and Bupa, DAiTA Consulting was founded by Daniel Ghita to help growing businesses optimise operations, improve workforce performance, and deliver measurable impact.

What We Do

1. Operational Efficiency for Growing Businesses (25-100 staff) We design and implement scalable systems and processes to help: - Reduce operational costs - Improve customer experience - Increase sales effectiveness

2. Workforce Optimisation for Large Service Teams (100-1000+ staff) We bring world-class Workforce Management (WFM) practices to: - Contact centres - Sales operations - Multi-channel service teams

Our focus includes: - Demand forecasting & capacity planning - Rostering and schedule optimisation - Self-service and automation tools - Skill-based routing & shift bidding

How We Work

We don’t just offer advice and walk away. Every engagement begins with a deep-dive into your data, operations, and pain points.

We deliver a tailored 6, 12, or 24-month roadmap you can: - Implement yourself, or - Have DAiTA lead execution, embedding into your business and driving results first-hand

Why DAiTA

Daniel Ghita has rebuilt workforce and operational models across Australia’s largest enterprises, managing budgets of up to $300 million and delivering industry-best results across customer experience, cost, and engagement.

From IVR automation and AI forecasting to digital transformation and partner offshoring, DAiTA has led over hundreds of successful projects to deliver tangible, data-driven outcomes.

Contact

Daniel Ghita
Founder, DAiTA Consulting
📧 daniel@daitaconsulting.com.au
🌐 www.daitaconsulting.com.au

Informed by Data. Driven by Insight.

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